1. The agreement
These terms are between OR Genie ("we", "us") and the business that uses Geniemix ("you"). By creating an account or using the service you accept them. If you accept for a company, you confirm you are allowed to bind it.
Geniemix is for businesses only. It is not offered to consumers. If your business has signed an order form with us, that order form wins where it differs from these terms.
2. The service
Geniemix reads your daily ad spend and your daily sales, estimates what each channel adds to your sales, and recommends how to split your budget. It also includes the sample workspace, exports and email summaries.
We are in early access: Geniemix is invite-only and we add and change features often. We won't remove a core part of the service you pay for without telling you first.
3. Accounts
- Accounts are by invitation. Keep your sign-in codes and email account secure; you are responsible for what happens under your account.
- A workspace owner can invite and remove team members and is responsible for who has access.
- Tell us at once at info@orgenie.in if you think someone has used your account without permission.
4. Connecting your accounts
When you connect Google Ads, Meta, TikTok, Shopify, Stripe or another source, you allow us to read the data described in our privacy policy. You confirm you have the right to give us that access. Our access is read-only: Geniemix never changes your campaigns, budgets or store.
Those platforms are run by other companies under their own terms. They can change or limit their interfaces, and we are not responsible for their outages or for data they report late or wrongly, though we re-check recent days to catch restated numbers.
5. Your data
- You own your data. You give us permission to host, copy and process it only to provide and support Geniemix for you.
- We may use aggregated, de-identified statistics about how the service performs, which cannot identify you or your business, to improve it.
- We never sell your data and never show it to other customers.
- Our privacy policy explains how we handle personal data. Where the GDPR or UK GDPR applies, our data processing addendum forms part of these terms once signed.
- Don't upload data you aren't allowed to share, or files with your customers' personal details. Geniemix only needs totals.
6. Estimates, not guarantees
Geniemix's numbers are estimates from a statistical model of your own history. We show a likely range with each one, and real results can fall outside it. Markets, platforms and your business change.
You decide what to do with a recommendation. Geniemix does not promise any level of sales or return, and nothing in it is financial, legal or tax advice.
7. Plans and billing
- Fees are those shown in the app at checkout, or in your order form. During early access we may offer Geniemix free or at a reduced price for a set time; we'll tell you before it ends and before any charge.
- Paid plans are billed in advance, by card through Razorpay or against our invoice by bank transfer, and renew automatically each period until cancelled.
- Fees don't include taxes. Where VAT, GST or US sales tax applies, we add it to the invoice, unless your business accounts for it (for example under the EU reverse charge).
- You can cancel any time from Settings, Billing. You keep access until the end of the period you've paid for. We don't refund part-used periods unless the law requires it; our refund policy covers the cases where we do refund.
- We tell you at least 30 days before a price change takes effect. If a payment fails and isn't fixed after we remind you, we may pause the workspace until it is.
8. Acceptable use
Don't use Geniemix to:
- break the law or anyone else's rights;
- copy, resell or rent the service, or build a competing product from it;
- reverse engineer it, get around its security or limits, or scrape it;
- load-test it or upload anything harmful, such as malware;
- share sign-in access outside your team.
We may suspend access that puts the service or other customers at risk.
9. Our property
We own Geniemix: the software, the models, the design and the name. While your account is active you may use it for your business under these terms. Exports and reports you create are yours to use and share as you like.
If you send us ideas or feedback, we may use them freely, without owing you anything.
10. Confidentiality
Each of us will keep the other's non-public information confidential, use it only for this agreement, and protect it at least as well as our own. This doesn't cover information that is already public, was already known, is independently developed, or must be disclosed by law (with notice to the other side where allowed).
11. Availability and support
We work to keep Geniemix running and to announce planned maintenance in advance. Support is by email at info@orgenie.in; we answer within one working day.
12. Ending the agreement
- You can stop using Geniemix and close your account at any time.
- We may end or suspend the agreement if you seriously break these terms and don't fix it within 15 days of our notice, or at once where the law or a security risk requires.
- We may stop offering Geniemix with at least 60 days' notice, refunding any fees paid for time after it ends.
- After the agreement ends you have 30 days to export your data. Then we delete it as our privacy policy describes.
13. Warranties
We provide Geniemix with reasonable skill and care. Beyond that, and as far as the law allows, the service is provided "as is", without other warranties such as merchantability or fitness for a particular purpose.
14. Limits of liability
- Neither of us is liable for indirect or consequential losses, or for lost profits, revenue, data or goodwill.
- Each side's total liability under these terms is limited to the fees you paid us in the 12 months before the claim, or USD 100 if you haven't paid anything.
- These limits don't apply to fees you owe, to breaches of confidentiality, to the indemnities below, to fraud, gross negligence or wilful misconduct, or to anything the law doesn't allow us to limit.
15. Indemnities
We will defend you against third-party claims that Geniemix infringes their intellectual property, and pay the resulting costs and damages. You will do the same for claims caused by data you upload or by using Geniemix against these terms. The side asking for help must tell the other promptly and let it control the defense.
16. Changes to these terms
We may update these terms. For a change that matters, we email account owners at least 30 days before it takes effect; if you don't agree, you can close your account before then. Continuing to use Geniemix after that means you accept the new terms.
17. Governing law and disputes
We'll always try to settle a disagreement by talking first. If we can't, these terms are governed by the laws of India and the courts of India have jurisdiction. This doesn't take away any protection that the mandatory law of your own country gives you.
18. General
- These terms, any order form and the data processing addendum are the whole agreement between us about Geniemix.
- Neither of us is responsible for delays caused by events outside reasonable control.
- You may not transfer this agreement without our written consent; we may transfer it as part of a merger or sale of our business.
- If part of these terms can't be enforced, the rest still applies. Not enforcing a term right away doesn't waive it.
- We may name your business as a customer only with your written permission.
- Notices are sent by email: to the account owner's address, and to us at info@orgenie.in.
19. Contact
OR Genie, the company behind Geniemix: info@orgenie.in, +91 98334 43061.
A110 Eversun Society, Sahakar Nagar, JP Road, Andheri West, Mumbai 400053, Maharashtra, India.