1. The free check
The first check is free. We don't ask for a card to run it, so there is nothing to refund or cancel.
2. Cancelling a plan
- Cancel any time from Settings, Billing, or by emailing us from the account owner's address at info@orgenie.in.
- Cancelling stops the next renewal. You keep full access until the end of the month or year you've already paid for, and we don't charge you again.
- After that, the workspace closes and you have 30 days to export your data before we delete it, as our privacy policy describes.
3. When we refund
We refund in full:
- a charge made after you cancelled, or a renewal you asked us to stop before it ran;
- a duplicate charge, or a charge for the wrong amount or the wrong plan;
- a payment for a plan we couldn't provide, for example because your workspace was never switched on;
- any fees for time after the date we stop offering Geniemix, if we ever do.
If you think a charge is wrong for another reason, write to us within 30 days of it and we'll look at it fairly.
4. When we don't refund
We don't refund the unused part of a month or a year once it has started, including when you move to a smaller plan or close your account mid-period, unless the law requires it. A yearly plan is priced below twelve months, so the year is paid as one period.
5. How to ask and how long it takes
- Email info@orgenie.in with your workspace name, the invoice or payment ID and what went wrong.
- We reply within one working day and decide within three.
- Approved refunds go back to the way you paid: to your card or account through Razorpay, or by bank transfer for invoices. We start the refund within 2 working days of approving it, and it usually reaches you within 5 to 7 working days, depending on your bank.
- Refunds are in the currency you paid in. We can't refund bank or currency conversion fees that your bank charged you.
6. Changing plans
To move to a bigger plan, email us: the new price applies from that day and we only charge the difference for the rest of the current period. A move to a smaller plan takes effect at your next renewal.
7. Contact
OR Genie, the company behind Geniemix: info@orgenie.in, +91 98334 43061.
A110 Eversun Society, Sahakar Nagar, JP Road, Andheri West, Mumbai 400053, Maharashtra, India.