Write to info@orgenie.in for anything about Geniemix. It's the fastest way to reach us, and it reaches the people who build the product.
Phone
Call us on +91 98334 43061 during the hours below.
Address
OR Genie, A110 Eversun Society, Sahakar Nagar, JP Road, Andheri West, Mumbai 400053, Maharashtra, India.
What to write about
| Topic | What to include |
|---|---|
| Help with the app or a connection | Your workspace name and, if you saw one, the error ID |
| Billing, invoices and refunds | Your workspace name and the invoice or payment ID |
| Access to Geniemix or the sample workspace | Your work email and company |
| Privacy and data requests | The email on your account and what you'd like us to do |
| Plans, agencies and custom models | Your monthly ad spend and the channels you use |
When we answer
Monday to Friday, 10am to 6pm India time (IST), except public holidays in India. We reply within one working day, and fix urgent problems with your data or account the same day where we can.
Who we are
Geniemix is a product of OR Genie, a marketing analytics company in Mumbai, India. Read more about us on our About page, or at orgenie.in.